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Teller – Travel – Part Time

Cadillac, MI

Posted on October 1, 2017

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About Teller – Travel – Part Time

Chemical Bank

ID 2017-5334
Status Type Part-Time (20+ Hours/Week)
Department Cadillac Northend
Work Hours m-f 8:15 to 5:45 and some Saturdays. Travel between the McBain, Lake City, Cadillac Dt and Cadillac NE

M/F Disabled and Vet EEO/AA Employer

JOB SUMMARY

The Teller- Travel provides support to various banking centers within the assigned district/s and is responsible for assisting customers with various types of transactions while effectively maintaining a cash drawer and providing an enjoyable, valuable and memorable customer experience, which includes prompt, efficient and accurate service. In addition, the Teller-Travel engages customers in dialogue to uncover needs for products and services.

REQUIRED KNOWLEDGE AND SKILLS

* High school diploma or equivalent required

* 0 – 1 Years experience in function

* 0 – 1 Years experience in industry

* Prior cash handling and / or customer service experience required.

* Basic computer skills using Windows-based software required; prior experience with bank specific software preferred.

* Proficient verbal and written communication skills; strong interpersonal skills, with the ability to deliver effective communication positively with a customer service approach.

* Flexibility and adaptability to work with a variety of banking centers with varied customer demographics.

* Strong attention to detail, while demonstrating accuracy in performing all work assignments. Excellent organization and time management skills.

* Ability to make sound and reasonable decisions regarding customer transactions, weighing customer satisfaction with the Bank’s exposure to loss and / or fraud.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Transactions/Cash

* Promptly greet customers, identify needs, and establish and maintain professional, courteous and positive dialogue.

* Efficiently and accurately process various customer transactions, including deposits, withdrawals, loan payments, check cashing, issuing cashier’s checks, etc., while maintaining operational excellence and providing an exceptional customer experience.

* Examine checks deposited to determine proper funds availability based on regulation requirements and complete hold notices.

* Maintain an adequate cash drawer at all times; this includes buying and selling currency from the vault as necessary, while ensuring cash limits are not exceeded and securing against loss by ensuring safekeeping of money.

* Balance cash drawer in accordance with Bank procedures and regulations.

Sales/Customer Service

* Support banking center goals, which includes assessing customer needs, promoting, cross selling, referring and educating customers on the various products and services offered by the bank.

* Resolve customer concerns and issues promptly and effectively; ensure issues are properly escalated when necessary.

* Keep abreast of new and existing products and services offered by the bank; educate customers on various products and services, explaining key features and benefits.

Operations

* Maintain up-to-date knowledge of processes and procedures and maintain a general knowledge of branch operations.

* Provide assistance in opening and closing procedures for the banking center.

* May assist with processing of ATM, night drop and coin machine.

* Understand the banking center’s business objectives and goals.

Compliance

* Maintain a thorough understanding of regulatory, security, operational and audit compliance.

* Provide assistance in audit related activities when necessary.

* Maintain customer confidence and protect bank operations by keeping information confidential.

Other / Miscellaneous

* Actively participate in sales meetings and campaigns.

* Participate in Community Reinvestment Act efforts and activities.

CHEMICAL BANK SUCCESS PROFILE

All team members are expected to exhibit the following competencies associated with our

Corporate Success Profile:

* Customer Dedication

* Community Immersion

* Relationship Building

* Team Player

* Creative Initiative

* High Standards

JOB SPECIFIC COMPETENCIES

Team members in this role should also exhibit the following competencies:

* Job Knowledge

* Organizing and Planning

* Positive Impact

* Mission Focus

* Listening

* Problem Solving / Decision Making

COMPANY OVERVIEW

As a Chemical Banker, you will join other professionals who share our community banking philosophy of making a positive impact where we live, work and play. You will be a part of a growing community bank that believes in the dreams of its customers and employees alike. With Chemical Bank, you will make a difference in your community while enjoying excellent benefits and top career opportunities. Visit our Careers Page for more information.

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