Store Associate (Full-time, Cadillac, MI)
Full-time – Varied Hours
Join Charter and live the career you’ve always talked about.
At Charter, we are a growing and dynamic $7 billion Fortune 500 organization with 17,000 employees strong. Our goal is to be America’s #1 service organization in advanced video, high-speed internet and telephone service – and we need talented people like you to deliver that exceptional and unmatched experience for our customers. Join us, and be connected to a collaborative workplace where everyone plays an important role and where you can make an impact – on your career, our growing company, and our 5 million customers.
JOB SUMMARYPromotes and sells Charter products and services with a positive, can do attitude. Meets or exceeds sales goals and customer experience objectives. Actively and consistently supports all efforts to simplify and enhance the customer experience by effective customer coordination, including the welcome and wait time process.
MAJOR DUTIES AND RESPONSIBILITIES Identify opportunities to generate sales by consistently applying the Customer Interaction Process (CIP).Deliver product and service solutions by providing education and support on Charter products and services. Place orders and schedule appointments.
Maintain strong knowledge of all products, pricing plans, promotions and service features for Charter, as well as our competitors.
Educate and engage customers through product demonstrations
Provide prompt and courteous customer service
Respond to customer issues according to established Company policies. Troubleshoot, diagnose and resolve customer inquires.
Accurately enter all required information into the system and complete all necessary paperwork to support sales activities in a manner consistent with quality control guidelines.
Perform customer payment functions consistent with all cash handling policies and procedures. Process billing adjustments on customer accounts.
Complete all aspects of opening and closing the store in accordance with established procedures
Receive, issue and track customer equipment and assist with inventory maintenance
Maintain store appearance and provide a consistently professional and welcoming atmosphere for customers
Consistently demonstrate adherence to all the Company and Store policies and procedures
Complete required training and demonstrate associated skills and competencies
Support team members as necessary
Perform other duties as assigned by management.
REQUIRED QUALIFICATIONSSkills/Abilities and KnowledgeAbility to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone and by written communications in a clear, straight forward, and professional mannerPossess a self-motivated, competitive spirit and desire to exceed sales goalsCarry a positive and professional demeanorDetailed oriented and a good problem solverFlexibility to work in multiple locations Basic math skillsKnowledge and ability to use computer and software applicationsAccurately handle payment transactionsHandle multiple tasks in a fast-paced team environmentPrioritize, organize effectively and work independently
EducationHigh School Diploma or equivalent
Related Work ExperienceSales Experience: 1-3 yrs.Customer Service experience: 1-3 yrs.
PREFERRED QUALIFICATIONSSkills/Abilities and KnowledgeKnowledge of latest technology and devicesValid driver’s license and ability to meet Company’s motor vehicle requirements
WORKING CONDITIONS Retail environmentExposure to moderate noise levelWork scheduled shift hours and overtime as neededAbility to handle a physically demanding job. lifting up to 35 lbsAbility to stand for prolonged periods of timeRequired to wear a uniform
Charter Communications is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities
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