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Service Designer

Traverse City, MI


Posted on September 9, 2017

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About Service Designer

Service Designer

Location:Traverse City, MichiganUS

Posted On:9/7/2017

Job Code:4549DesMI


Job Description

Job Responsibilities:

• Analyze and resolve a wide variety of work procedures (which may involve the engineering design, work order preparation, field checking, scheduling coordination, material provisioning and ordering, billing, redlining, preparation of “as-builts,” and work order reconciliation and closeout).

• Interact with other internal departments to resolve customer issues, and communicate, negotiate and counsel on a variety of topics including payment options, complex technical information or procedures, energy rates, and explaining company policy in a variety of energy-related areas.

• Interpret and analyze a wide variety of complex technical/scientific design projects, perform scheduling for multiple tasks or work coordination, and respond to customer inquiries including but not exclusive to new energy requests.

• These tasks involve the evaluation of alternative courses of action, recommending and coordinating the appropriate actions through the work process to meet customer energy needs.

• Coordinate with employees in other departments and/or external agencies to meet any special requirements of the energy request orders.

• Job will include field site visits to take field notes and/or work meet customers on site.

• Must possess a valid driver’s license

Category:Non-IT code:new

Area Code


Job Requirements



• Possess strong computer (Windows, MS Office) and analytical skills.

• SAP & CAD experience.

• A two-year associate degree in the requisite scientific or technical field (48 scientific or technical credit hours as measured on a semester basis). Or, have completed two years of college course work (60 Credits) towards a Bachelor degree in a technical field.

Required Skills:

• Customer inquiries

• Customer service

• Energy management

• Excellent customer service skills

• Scheduling

Preferred Skills:

Job at a Glance

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