Location:Traverse City, MichiganUS
â¢ Analyze and resolve a wide variety of work procedures (which may involve the engineering design, work order preparation, field checking, scheduling coordination, material provisioning and ordering, billing, redlining, preparation of “as-builts,” and work order reconciliation and closeout).
â¢ Interact with other internal departments to resolve customer issues, and communicate, negotiate and counsel on a variety of topics including payment options, complex technical information or procedures, energy rates, and explaining company policy in a variety of energy-related areas.
â¢ Interpret and analyze a wide variety of complex technical/scientific design projects, perform scheduling for multiple tasks or work coordination, and respond to customer inquiries including but not exclusive to new energy requests.
â¢ These tasks involve the evaluation of alternative courses of action, recommending and coordinating the appropriate actions through the work process to meet customer energy needs.
â¢ Coordinate with employees in other departments and/or external agencies to meet any special requirements of the energy request orders.
â¢ Job will include field site visits to take field notes and/or work meet customers on site.
â¢ Must possess a valid driver’s license
â¢ Possess strong computer (Windows, MS Office) and analytical skills.
â¢ SAP & CAD experience.
â¢ A two-year associate degree in the requisite scientific or technical field (48 scientific or technical credit hours as measured on a semester basis). Or, have completed two years of college course work (60 Credits) towards a Bachelor degree in a technical field.
â¢ Customer inquiries
â¢ Customer service
â¢ Energy management
â¢ Excellent customer service skills
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