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Parts Counter Representative

Benzonia, MI

Website:
http://www.gillisons.com

Posted on August 1, 2017

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About Parts Counter Representative

Job Overview

Summary/Objective 

The Parts Counter Representative is responsible for providing customer service and sales assistance. Acts as the primary interface with retail customers as well as service & manufacturing employees to obtain the required parts.

 

Essential Functions 

  • Retrieves (pulls) purchased parts from inventory or if the requested parts are not in inventory determines availability, prepare parts requisition, and submit order as required.
  • Keeps accurate records of special order parts
  • Takes phone orders, providing price quotes and other information to customers 
  • Processes orders for daily shipment, delivery, or pick-up at counter
  • Verifies “will call” and “back-order” files weekly and return to vendors, or re-stocks items not required
  • Assists service & manufacturing employees in selecting parts needed for work in process
  • Submits requisitions to purchasing for parts not in stock for required repairs in accordance with company policies
  • Follows up on special ordered items and promptly notifies customers when received
  • Ensures all cash, credit, charge, purchase order, invoice and tax exempt sales are processed in accordance with company policies
  • Displays parts attractively to generate sales
  • Replenishes assigned inventory daily
  • Maintains inventory on shelves and in bins by reporting items needing to be reordered, identifying any discrepancies in stock levels, and returning unsold items to stock
  • Advises Parts Manager of inventory discrepancies and if areas of the department are not in good condition
  • Annual Physical Inventory Counts
  • Assists in inventory control to achieve maximum turnover in accordance with established goals 
  • Monitors and makes recommendation on how to adjust inventory to minimize obsolescence of parts 
  • Conducts inventory control activities and audits as directed by Supervisors

Requirements

Competencies

  • Excellent customer service skills
  • Computer proficiency 
  • Excellent communication skills with the ability to communicate via face-to-face, phone, or by other means of communication
  • Ability to define problems, collect data, establish facts, and draw valid conclusions 
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
  • Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and practices
  • Ability to interact well with others and be a positive influence on morale of department, dealership and organization  

Job at a Glance

About Gillisons Variety Fabrication

How to Apply