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Parts Counter Representative

Benzonia, MI


Posted on August 1, 2017

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About Parts Counter Representative

Job Overview


The Parts Counter Representative is responsible for providing customer service and sales assistance. Acts as the primary interface with retail customers as well as service & manufacturing employees to obtain the required parts.


Essential Functions 

  • Retrieves (pulls) purchased parts from inventory or if the requested parts are not in inventory determines availability, prepare parts requisition, and submit order as required.
  • Keeps accurate records of special order parts
  • Takes phone orders, providing price quotes and other information to customers 
  • Processes orders for daily shipment, delivery, or pick-up at counter
  • Verifies “will call” and “back-order” files weekly and return to vendors, or re-stocks items not required
  • Assists service & manufacturing employees in selecting parts needed for work in process
  • Submits requisitions to purchasing for parts not in stock for required repairs in accordance with company policies
  • Follows up on special ordered items and promptly notifies customers when received
  • Ensures all cash, credit, charge, purchase order, invoice and tax exempt sales are processed in accordance with company policies
  • Displays parts attractively to generate sales
  • Replenishes assigned inventory daily
  • Maintains inventory on shelves and in bins by reporting items needing to be reordered, identifying any discrepancies in stock levels, and returning unsold items to stock
  • Advises Parts Manager of inventory discrepancies and if areas of the department are not in good condition
  • Annual Physical Inventory Counts
  • Assists in inventory control to achieve maximum turnover in accordance with established goals 
  • Monitors and makes recommendation on how to adjust inventory to minimize obsolescence of parts 
  • Conducts inventory control activities and audits as directed by Supervisors



  • Excellent customer service skills
  • Computer proficiency 
  • Excellent communication skills with the ability to communicate via face-to-face, phone, or by other means of communication
  • Ability to define problems, collect data, establish facts, and draw valid conclusions 
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
  • Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and practices
  • Ability to interact well with others and be a positive influence on morale of department, dealership and organization  

Job at a Glance

About Gillisons Variety Fabrication

How to Apply