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Express Service Technician Auto

Traverse City, MI


Posted on October 18, 2017

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About Express Service Technician Auto

If you are looking to become part of an auto center that really values your skills and ability to provide quality service, consider joining the sears auto center team . Now is the perfect time to join as we are going through an exciting transformation of our business!! The Express Service Technician is responsible for the successful tire, battery, and oil installation to customer vehicles following all automotive processes and procedures. This position interacts daily with customers, Customer Service Adviser, other technicians, and the Auto Center Manager.

Responsibilities/Skills/Experience Requirements

Job Duties/Responsibilities:

  Participates actively with team servicing of every customer vehicle to ensure fast, expert service

  Dedicates work time to providing excellent customer service

  Promotes teamwork to deliver times and accurate customer care during all operating hours

  Demonstrates a sense of responsive urgency to every customer no matter what service is required

  Uses the Quality Service Evaluation (QSE) form to understand customer service adviser’s and customer service manager’s instructions

  Fulfills the customer’s needs the first time, every time

  Communicates with Auto Center Manager, Customer Service Adviser and other Technicians to meet Sears Automotive time standards and to exceed customer requirements.

  Adheres strictly to Sears Automotive Dress Code standards

  Protects customer’s vehicle with floor mats, seat/steering wheel covers and, if necessary, fender covers

  Racks vehicle safely following Sears Automotive training

  Performs Multi Point Inspection (MPI) visual inspections and communicate with customer service manager and/or customer service adviser within 10 minutes

  Maintains back shop cleanliness and equipment calibration to Sears Automotive standards

  Thanks customer, expressing appreciation for the business

  Performs miscellaneous duties as assigned

Required Skills:

  Valid Drivers License

  Successful completion of Sears Automotive Express Technician core curriculum

  Commitment to safety: Use of appropriate personal protective equipment, back belt, safety glasses and safety shoes at all times

  Maintenance of individual productivity as defined by the business sales per hour standard

  Ability to stand and walk for prolonged periods of time

  Ability to lift up to 50 pounds

  Extended workdays of up to 10 hours, weekends and nights as necessary

  Ability to handle stressful situations and work in a fast-paced environment

  Ability to read and utilize reports

  Extensive spoken communication for customer and associate relationship skills

  Must have a valid driver’s license

Preferred Skills:

  Speed and expertise when installing tires and batteries

  Commitment to teamwork and mentoring others

Education Requirements: HS Graduate or Equivalent

License/Certificate Required: Yes

Driver’s License Required: Yes

Age Requirement: 18+

Job Function: Automotive

Payroll Location: 06761: Sears Auto Center

Store/Unit: 06761

Sears Req Type: Hourly

Equal Opportunity Employer / Disability / Vet.


Employer’s Job# 839896BR

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Job at a Glance

About Sears, Roebuck and Co.

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