Michigan Rubber Products, a division of Zhongding Sealing Parts, USA is looking for a Customer Service Representative.The ideal candidate must have the following qualifications: *Monitor customer calls to observe employees demeanor, technical accuracy and conformity to company policies *Corrective services to adjust customer concerns. Answer questions regarding customer requirements. *Keys information into computer to keep record of customer service requests and concerns. *Determines work procedures, prepares work schedules, and expedites workflow. *Issues written and oral instructions *Studies and standardizes procedures to improve efficiencies. *Oversees receiving releases and preparing daily shipping, behind schedule reports and customer shortage reports. *Oversees customer communications via Ford, DDL, and Chrysler SMART. If you feel that you have the qualifications that we are looking for, please send your resume and cover letter to the address listed.
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