Customer Service

MyNorth Media Quick Contacts for Customer Service Issues:

Resources for MyNorthTickets clients:

MyNorthTickets Staff Responsibilities:
Drew Warner: contracts, advertising, questions about your plan
Lori Savage: event & organization set-up, seating charts, questions about the ticketing system, changes to events
Dana Allen: ticket sales and service, will call lists, box office
Lindsey Perry: Ticket Alert production
Rachel North: TicketWire production

Frequently Asked Questions for MyNorth Media

What’s your return policy for ShopMyNorth?
Customer satisfaction is ShopMyNorth’s ultimate goal. Check out our return policy.

I’d like to comment on an article, but the system isn’t recognizing my login?
Several different systems manage the logins for different activities on our website. MyNorth.com, ShopMyNorth, MyNorth Community and MyNorthTickets all have different systems, so chances are you’re using the login information from one to access another. You’ll just need to set up the account in that system. We’d love to have all these systems connected, but that isn’t possible yet.

Do you accept photography from aspiring photographers?
Do you have a photo you’d like to share on MyNorth.com? Email it to [email protected] with photographer’s name and location information, then watch for it to appear on our homepage. Professional photographers should review our photography submission info.

Have a story idea for Traverse Magazine or MyNorth.com?
Fill out this form to send us a story idea. And keep in mind that while news items may go up on MyNorth.com in a few days, we work several months in advance for the magazine, and features are planned a year in advance.

Have a press release for Traverse Magazine and MyNorth.com editors?
Send your press release using our Contact Us form. It’s best if your subject includes the headline and put the body of the press release in the email.

Would you like to write for MyNorth.com or Traverse Magazine?
Before you send an article for review by our editorial team, please review the writing submission guidelines.

How can I put an event on MyNorth.com or in Traverse Magazine?
Include your events into the biggest Northern Michigan calendar! Add events to the MyNorth Events Calendar yourself. Our magazine editors choose events from there for use in Traverse Magazine and in our online newsletters. Keep in mind that Traverse Magazine goes to press 3 months ahead. So March events must be available online by January to make the press schedule.

How do I advertise in Traverse Magazine or on MyNorth.com?
For more than 30 years, MyNorth Media has been putting Northern Michigan—its places, its people and its businesses—on the map for people who love Up North. There are many options for advertising in our media kit.

Where can I find information on MyNorth Media for an article I’m writing?
Journalists needing information or materials should review the Press page, or contact Rachel North.

How long does it take to become a member of the MyNorth Community?
During the business day, usually just a few minutes. It might be longer over a weekend or a holiday. There’s lots of spam out there and so we are vigilant that our members are real people.

I’m having trouble logging into ShopMyNorth … or MyNorth Tickets … or MyNorth Community?
Several different systems manage the logins for different activities on our website. MyNorth.com, ShopMyNorth, MyNorth Community and MyNorthTickets all have different systems, so chances are you’re using the login information from one to access another. You’ll just need to set up the account in that system, too. We’d love to have all these systems connected, but that isn’t possible yet. If it’s not that, send us an email with as many details about what you have tried and the error messages you’re receiving.

How do I order corporate subscriptions of Traverse, Northern Michigan’s Magazine?
Here’s a nifty corporate subscription form to fill out if you’re sending gift subscriptions to your client list.

How do I send my materials for a monthly MyNorth TicketWire going out to 65,000+ subscribers?
Here’s the form for TicketWire.
To get your ad scheduled in the monthly newsletter, email Drew Warner.

How do I send my materials for a TicketAlert, which goes out to 21,000+ subscribers, but only talks about my event?
Here’s the form for Ticket Alerts.
These go out Monday, Wednesday and Friday, and are often sold out many weeks in advance. To get one scheduled, email Drew Warner.

How do I change something on my event on the MyNorthTickets pages?
Here’s a handy form that will get your MyNorthTickets changes to the right staffer.

Do you offer internships?
We have several internships throughout the year in our photography, editorial and marketing departments. To apply, indicate when you are available in a cover letter and provide a resume and at least 3 samples of your work to the email addresses below. For editorial and marketing, provide writing samples. For photography, provide a link to your portfolio.
Marketing Internships
Editorial Internships
Photography

How can one apply for a job at MyNorth Media?
Please review our available positions and other information on our MyNorth Jobs page.